Office Hours at Miva Open University

Office Hours are your chance to meet with your lecturers, ask questions, and get clarity on course topics. Here’s everything you need to know about booking, attending, and reporting issues.

1. How do I book an Office Hour session?

You have two booking options:

 Method 1: Through Your Course

1. Go to your courses on the LMS.

2. Open the course (e.g., BUA 307 Business Law).

3. On the left menu, scroll down to “Office Hours”.

4. Click “Click to book an office hours session” to open the lecturer’s calendar.

5. Select the course and view available dates/times.

6. Choose a time that works for you.

7. Enter your reason for booking (so your lecturer can prepare).

8. Click “Book”.

You’ll get a confirmation email with session details and the Google Meet link.

 Method 2: Through the Support Portal

1. On the LMS, click “Bookings” (top right).

2. Select “Office Hours”.

3. Search for your course lecturer.

4. Open their calendar and select a suitable day and time.

5. Enter your details (email, contact info, and reason for meeting).

6. Click “Book”.

2. How do I attend my Office Hour session?

• You’ll get reminder emails one day, one hour, and 10 minutes before the session.

• The session will also appear on your Google Calendar.

• At the scheduled time, click the Google Meet link in your email.

• Make sure you log in using your Miva university email (personal emails are not allowed).

• If you see “Waiting for host to join”, don’t worry—your lecturer will join shortly.

•  Note: No video is allowed during Office Hours sessions.

3. What if I have an issue with Office Hours?

If your lecturer doesn’t show up or no slots are available:

1. Go to Office Hours in the left-hand course menu.

2. Click “Click to report any office hours issue”.

3. A Google Form will open—fill in:

   • Your name and email

   • The course title (e.g., BUA 307)

   • Lecturer’s name (if you remember it)

   • Your cohort (e.g., September 2024)

   • The issue (e.g., “Lecturer missed session”)

4. Submit the form.

 A support team member will contact you within 24 working hours.

 Tip: Always book early and give clear reasons for your session. This helps your lecturer prepare and make the most of your Office Hour!