How to Book a Session with A Success Advisor

Who Can Book a Session?

• Newly enrolled learners needing onboarding guidance
  

• Current learners requiring academic or LMS support
  

• Learners seeking clarification on assignments, feedback, or exam preparation
  

How to Book a Session

There are two main ways to book sessions:

1. Miva Support Portal

2. Direct Booking Link
   

Step-by-Step Guide to Booking

 Via Miva Support Portal

1. Log in to your Miva support portal: https://support.miva.university/  
   

2. Navigate to the “Bookings” tab.
   

3. Click on “Success Advisor Bookings”
   

4. Choose:
   

   • Session Type (Video/Phone calls)
     

   • Date & Time that suits you
     

   • Session Topic (e.g., Assignment Help, Course Enrollment, etc.)
     
     

5. Confirm your session
   

6. You’ll receive a calendar invite with a Google Meet link via email
   

 Via Direct Link (if shared by advisor)

• Use the booking link shared via email or WhatsApp
  

• Select an available time slot and enter the required details
  

• Submit your request and check your Miva email for confirmation
  

 Tips for a Successful Session

• Be on time and prepared with questions
  

• Test your internet connection and device before the session
  

• Take notes during the session for future reference
  

• Follow up via email if necessary
  

 Availability

• Sessions are typically available Monday to Saturday, between 9:00 AM – 5:00 PM (WAT)
  

• Book at least 12 hours in advance
  

• Emergency sessions may be arranged at your advisor’s discretion
  

Need Help?

If you encounter issues booking a session, contact: success@miva.university
Student Support Line: +234-201-330-0667