Who is this for?  Learners who cannot log in because they have forgotten or lost access to their password.

This guide explains how to reset your password for both the Learning Management System (LMS) and the Student Information System (SIS).

Before you start

• Use your official Miva student email address.

• Make sure you can open your student email inbox.

• Have a stable internet connection.

• Remember to check your Spam, Junk, and Promotions folders if the reset email does not arrive.

Reset your LMS password

1. Go to lms.miva.university.

2. Click Forgot Password? on the login page.

3. Enter your student email (for example firstname.lastname@miva.university) and click Search or Submit.

4. Open the reset email and click the link. Check Spam or Junk if it does not appear within a few minutes.

5. Create a new password that is easy for you to remember but hard for others to guess, ideally combining letters and numbers.

6. Return to the LMS and log in with your email and new password.

Reset your SIS password

1. Go to sis.miva.university.

2. Select Forgot Password on the login page.

3. Enter your student email address and submit the request.

4. Check your inbox, Spam, Junk, and Promotions folders for the reset message.

5. Follow the instructions in the email to set a new password.

6. Return to the SIS and log in with your new password.

Still stuck?

If you do not receive the reset email, wait a few minutes and refresh, confirm you entered the correct address, and try again. If your reset worked but you still cannot log in, check that Caps Lock is off, that there are no stray spaces in your password, and that you are on the correct platform. If you do not remember your student email address, contact your Success Advisor or raise a ticket.

Note  When raising a password ticket, include your full name, Student ID, registered student email, and a screenshot of any error message. This helps the team resolve it faster.

Keep your account secure

• Never share your password with anyone.

• Avoid easy-to-guess passwords.

• Update your password periodically.

• Always log out on public or shared devices.

Related articles:  Logging In to Your Learning Management System (LMS)   •   Your Miva Student Email and How to Use It   •   Data Privacy: Who Can Access Your Academic Records

Need help?  Contact your Success Advisor at success@miva.university, reach the Success Advisory WhatsApp channel, or raise a ticket on the Support Portal.