Reporting an Issue During the Examination Period

Reporting an Issue During the Examination Period

Who is this for?  Learners who encounter a problem before or during an examination.

Report exam-related issues as soon as they happen. Before the exam period, confirm you can access the Exam Portal, select an exam centre where applicable, and confirm all your registered examinable courses. If a course is missing or you cannot select a centre, raise a support ticket immediately. If you are scheduled to write at a designated CBT centre, keep your QR code ready, as it is required for entry.

If you are scheduled to write your examinations remotely, confirm your laptop meets the SEB requirements and complete the installation before your exam date. During any exam, report any issue at a centre to the invigilator immediately. If you are writing your examination remotely, check the FAQs and troubleshooting guides first; if the problem persists, contact the Success Team, and if the issue remains unresolved, raise a support ticket immediately.

Note  If you miss a scheduled exam due to a technical issue, raise a support ticket as soon as possible with full details so it can be reviewed promptly.

Frequently Asked Questions

A course is missing from my Exam Portal.

Raise a support ticket immediately and specify the missing course(s).

I cannot select an exam centre.

Confirm your connection is stable and the page is working. If it persists, take a screenshot or recording and raise a ticket with the evidence attached.

I have an issue at a centre. Who do I tell?

Report it immediately to the exam invigilator.

I cannot find my QR code.

It is sent to your Miva email before the exam period. Check your inbox and spam or junk folders, and contact the Success Team early if you still cannot find it.

Related articles:  Preparing for Your Final Examinations   •   Installing the Safe Exam Browser (SEB)   •   Selecting a CBT Centre for Your Examination   •   Examination Deferment and On-Demand Exams

Need help?  Contact your Success Advisor at success@miva.university, reach the Success Advisory WhatsApp channel, or raise a ticket on the Support Portal.


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